User Support Engineer

About Us:

GAC Group is a leading provider of integrated shipping, logistics, and marine services. Our operations are designed to meet global standards while upholding local expertise and commitment to quality. We are seeking a dedicated DA Analyst to join our dynamic team in Colombo.

Job purpose:

As user support Engineer, you will be responsible for supporting day-to-day IT and User Support Engineer infrastructure operations, ensuring the efficient use of office applications, hardware, and other IT resources. Your expertise will help maintain the reliability and security of our IT equipment and systems.

Key Responsibilities:

• User Support: Provide technical support for servers and networks through the Company help/service desk. Diagnose and resolve system problems, ensuring all support requests are logged and addressed within agreed timeframes.
• Application Management: Perform daily checks on critical IT systems to ensure their operational status. Install, upgrade, and administer servers, maintain system patches, and complete backups as per documented processes. Manage new user accounts and permissions.
• Network Management: Install, configure, monitor, and maintain network hardware and software components. Troubleshoot basic network issues and ensure optimal network performance.
• Asset Management: Maintain an updated record of software licenses, hardware, and support agreements. Conduct yearly inventory checks and assist with budget updates.
• Procurement: Manage purchases and related documentation, including vendor quotations and purchase orders, following company procedures.
• Project Management: Collaborate with project managers to provide feedback, plan tasks, and coordinate project resources.

Required Qualifications:

• Degree or Diploma in Computer Science, Computing, Networking, or a related field.
• Minimum of 5 years’ experience in infrastructure support.
• Proficiency in Microsoft Operating Systems, Cisco, VMware, network administration, and troubleshooting.
• Excellent verbal and written communication skills in English.

Preferred Skill:

• Ability to collaborate effectively with team members.
• Dependable and committed to achieving targets.
• Skilled in resource organisation and action planning.
• Initiative-driven with a readiness to take responsibility.
• Accuracy in delivering information and services.
• Effective issue resolution and challenge management.
• Capability to derive logical conclusions from various options.

Why Join Us?

At GAC Group, we are committed to providing a supportive and engaging work environment. As a User Support Engineer, you'll be supporting day-to-day IT and User Support Engineer infrastructure operations, ensuring the efficient use of office applications, hardware, and other IT resources. We offer competitive compensation with tax free remuneration in foreign currency and opportunities for professional development.