Service Desk Assistant

We are looking for a Service Desk Assistant to join our team in Sri Lanka and help coordinate day-to-day shipping operations with accuracy, reliability, and clear communication.

This role suits someone who is organized, detail-oriented, and comfortable handling routine enquiries, follow-ups, and updates with internal and external teams.

What would your day at GAC look like?

• Operational Support – Assist with day-to-day operational tasks, including system updates, coordination, information gathering, and follow-up on routine activities.

• Communication – Respond to standard enquiries and coordinate with colleagues, customers, and service partners to help keep work moving accurately and on time.

• Documentation – Prepare, update, and maintain operational records, reports, and supporting documents in line with established procedures.

• Commercial and Financial Coordination – Support the collection and review of information needed for quotations, cost estimates, billing, and related administrative processes.

• Issue Follow-up – Track pending actions, follow up with relevant parties, and highlight matters that need timely attention or escalation.

• Administrative Support – Maintain accurate data, organize records, and assist with reporting, statistics, and other routine support tasks when required.

What are we looking for?

1. Education: Diploma or bachelor's degree in business administration, Logistics, Shipping, or a related field.

2. Experience: One or two years’ experience in an administrative, customer service, operations, logistics, or similar support role.

3. Technical skills: Good working knowledge of Microsoft Outlook and Teams, confidence using digital systems, accurate data-entry and administrative skills, basic familiarity with invoicing or cost-related tasks, and strong written and spoken English.

4. Personal attributes: Organized, detail-oriented, service-minded, professional, able to prioritize tasks, and comfortable working as part of a team in a busy environment.