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Scale WMS Specialist

Dubai, Dubai, United Arab EmiratesGROUP IT

Job description

The Scale WMS Specialist acts as the primary technical interface between GAC and the Manhattan Support. His/her primary responsibilities include but are not limited to the following:

  1. Basic system administration functions on SCALE including:
  • User maintenance
    • Adding, updating and deleting users from the system
  • Warehouse master data maintenance
    • Location management
    • Wave templates
    • Adding printers and scanners
    • Changing document routing
  • Integration management
    • Checking integration failures on a daily basis
    • Checking integration reports and event viewer
    • Resubmitting integration files where required

2. Act as 2nd line support on all incidents raised before escalation to Manhattan Support:

  • Resolving basic issues in the warehouse
  • Performing initial analysis of incidents, including troubleshooting using transaction and process histories, before escalation to Manhattan Support 

3. Perform system maintenance together with customers’ IT departments:

  • Checking the system parameters for items such as RAM and space availability
  • Performing regular systems maintenance in compliance with the System Maintenance Guide (specific checks and rectifications are performed by IT team)

4. Reprint racking labels when required

5. Drive system and user testing from the customer’s side and provide transition support

Job requirements

Skills and Qualifications

  • A Bachelor’s Degree in IT or equivalent
  • At least 3 years of experience administering or supporting SCALE WMS or other warehouse or supply chain management systems
  • Experience and knowledge of Mantis LVS, Camelot and/or Microsoft Business Central
  • Good knowledge of SQL server, wireless and handheld systems
  • Excellent problem solving and service delivery skills
  • Knowledge of EDI and XML is a plus
  • Knowledge of SQL is a plus
  • Experience with ERP systems, SCALE WMS or FMCG industry is a plus

Other Expectations

  • Ability to communicate effectively across all levels and engage and inspire senior levels internally and externally
  • Cultural awareness within a multi-cultural corporate environment
  • Excellent written and verbal communication skills in English