Operations Coordinator - Airfreight

GAC Abu Dhabi is seeking candidates for the position of Operations Coordinator - Airfreight at our GT Office in Abu Dhabi.

Accountabilities

• Handle air import and C&F daily activities, including documentation.
• Issue delivery orders and collect payments from consignees.
• Receive consignee instructions and arrange delivery of shipments.
• Invoice cash clients and code customs debit notes.
• Coordinate with transporting team & airfreight customs clearance officers for smooth clearance and delivery of shipments.

Key Competencies:

• Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.

• Customer service - understand customers’ needs, maintain good relationships, be able to support and solve customer issues and handle customer complaints.

• Positive attitude - towards work and the environment in general, to deliver the requested service.

• Communication skills – to interact effectively, within and outside GAC.

• Accountability & dependability - take personal responsibility for the quality and timeliness of work and achieve results with minimal oversight.

• Teamwork and collaboration – to work cooperatively with colleagues to complete tasks and involve others by liaising and building trust.

• Customer focus - work with internal and external customers to identify their expectations and shared business objectives.

• Self-management – promptly complete high volume of work without sacrificing accuracy.

• Stress tolerance - maintain composure in highly stressful or adverse situations.

Minimum Qualifications and Other Requirements:

• Minimum 3 years’ extensive experience in the same or similar role.

• Valid UAE driving license will be an advantage.

• Knowledge of Abu Dhabi airfreight customs, airport procedures and tariffs.

• Good communication skills – both written and spoken.

• Strong organisational and management skills

• Ability to work under pressure and to tight deadlines.

• Graduate of Logistics or any business-related course.

• In-depth knowledge in different usage of systems and software.

• Good work ethic to comply with policies and procedures of the company.