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Operations Coordinator - Airfreight

Abu Dhabi, Abu Dhabi, United Arab Emirates

Job description

GAC Abu Dhabi is seeking candidates for the position of Operations Coordinator - Airfreight at our GT Office in Abu Dhabi.


  • Handle air import and C&F daily activities, including documentation.
  • Issue delivery orders and collect payments from consignees.
  • Receive consignee instructions and arrange delivery of shipments.
  • Invoice cash clients and code customs debit notes.
  • Coordinate with transporting team & airfreight customs clearance officers for smooth clearance and delivery of shipments.

Job requirements

Key Competencies:

  • Operational skills – in the step-by-step processes of the operation and knowledge of the fundamentals of the business.
  • Customer service - understand customers’ needs, maintain good relationships, be able to support and solve customer issues and handle customer complaints.
  • Positive attitude - towards work and the environment in general, to deliver the requested service.
  • Communication skills – to interact effectively, within and outside GAC.
  • Accountability & dependability - take personal responsibility for the quality and timeliness of work and achieve results with minimal oversight.
  • Teamwork and collaboration – to work cooperatively with colleagues to complete tasks and involve others by liaising and building trust.
  • Customer focus - work with internal and external customers to identify their expectations and shared business objectives.
  • Self-management – promptly complete high volume of work without sacrificing accuracy.
  • Stress tolerance - maintain composure in highly stressful or adverse situations.

Minimum Qualifications and Other Requirements:

  • Minimum 3 years’ extensive experience in the same or similar role.
  • Valid UAE driving license will be an advantage.
  • Knowledge of Abu Dhabi airfreight customs, airport procedures and tariffs.
  • Good communication skills – both written and spoken.
  • Strong organisational and management skills
  • Ability to work under pressure and to tight deadlines.
  • Graduate of Logistics or any business-related course.
  • In-depth knowledge in different usage of systems and software.
  • Good work ethic to comply with policies and procedures of the company.