Move Coordinator - Japanese Nationality

GAC Abu Dhabi is looking for candidates for the role of Move Coordinator – Japanese Nationality to be based in Abu Dhabi. Could it be you?

Job Responsibilities

·       Preparation of Destination Rates:

Compile and prepare destination rates for overseas agents to ensure competitive and accurate pricing.

·       MATT Moving Systems Management:

Oversee and monitor the Moving Systems management specific to the office, ensuring smooth operational flow

·       Import File Coordination:

Manage and control all import files, ensuring they are processed efficiently and accurately.

·       Timely Invoicing:

Ensure all import files are invoiced in full and on time.

·       Support Export Quotes:

Assist Move Consultants in preparing accurate and competitive export quotes.

·       Customer Service Coordination:

Work closely with the Customer Service Supervisor to ensure seamless service delivery and customer satisfaction.

·       Office Administration:

Perform general office administrative tasks to support daily operations.

·       Quality Assurance:

Conduct site visits to ensure adherence to quality standards and GAC protocols.

·       Reporting:

Generate monthly reports on quality and site visit observations. Prepare an end-of-year report summarizing all quality-related aspects.

·       Claims Management:

Handle and manage all damage and missing claims, acting as the primary contact with insurance brokers. Ensure timely resolution of all claims.

·       Quotation Conversion Monitoring:

Review and monitor the quotation conversion ratio and implement strategies to increase the conversion of confirmed jobs.

·       Graduate or postgraduate of Business Administration or equivalent

·       Japanese Nationality is mandatory

·       0-2 years’ similar industry experience with customer service in logistics, moving services, or a related field

·        Sales & Customer service skills are preferrable

·       High level of commitment and drive; outgoing and pleasant personality

·       Strong organisational and time-management skills

·       Excellent English communication and customer service abilities

·       Proficient with MS Office applications and able to learn new software quickly

·       Attention to detail and a commitment to maintaining high standards

·       Ability to work independently and as part of a team