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IT Support Engineer

Manchester, England, United KingdomGAC UK

Job description

GAC UK is looking for an IT Support Engineer to join our Team based in Manchester. Could it be you?

GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised sectors like marine leisure, sports and events, automotive and aviation, providing complex and time-critical logistics solutions. We apply the highest standard of customer services to everything we do and aim to be industry leaders within all the sectors we serve.

This position is based in our Manchester office but may involve some international travel to our European offices, including Sweden, Netherlands and Belgium.

The key responsibilities are:

  • Ensure smooth and secure IT Operations at GAC branch offices
  • Provide fast and efficient IT support to GAC users
  • Follow and implement GAC Group IT policy
  • Promote IT best practices and improvements

Job requirements

The ideal candidate will have:

  • Cybersecurity focus
  • 5+ years’ experience working in IT support/infrastructure role
  • GDPR aware
  • Relevant certifications in Microsoft Technologies preferred
  • In-depth understanding of Windows 10/11 and Windows Server 2016/2019/2022
  • Knowledge in Microsoft Azure preferred
  • Experience of Microsoft Intune
  • Experience of Microsoft Power Automation (RPA) and Power BI desirable
  • Support of business-critical applications
  • Confident problem solving and communication skills
  • Excellent command of the English language
  • Excellent analytical skills
  • Strong ability to self-lead and prioritise work
  • Proven track record as a team player
  • Ability to be influential when communicating both inside and outside the organisation with peers, vendors and clients
  • Knowledge in Microsoft Azure preferred
  • Commitment to continuous learning and self-development

The Package

GAC gives you the opportunity to work for an employer who is committed to offering all our staff an enjoyable and rewarding career, with significant training and development prospects. In addition, you will receive a variety of benefits including:

  • 38 days’ annual leave per year, plus a day off on your birthday
  • Access to Vitality at Work Scheme
  • Company pension
  • Life assurance
  • Eyecare scheme
  • Employee assistance programme
  • Enhanced maternity and paternity benefits
  • Retail discounts scheme

GAC UK is passionate about diversity and inclusion. We joined the Diversity in Maritime Charter to underline our commitment to take tangible steps to optimise the diversity within our organisation, resulting in positive change for the benefit of all. We are committed to encouraging our people and partners to celebrate diversity and to continually review their personal and professional actions and behaviour with regard to equality.

In 2021, we launched our ten-year sustainability programme – MARS25. Our first target date of end 2025 encourages evidenced behavioural change in line with the actions set out in our strategy, for the improved well-being of our people, and to reduce our impact on the planet.

The MARS25 mission statement is: “We are committed to significantly reducing our environmental impact, improving the well-being of our people, and influencing our stakeholders to do the same.”

We are committed to promoting understanding, change and better mental and physical health for all. We have a team of 16 Mental Health First Aiders across the UK and a Wellbeing Working Group who meet monthly and regularly launch new internal wellbeing initiatives. In January 2023, we signed a partnership with MacMillan Cancer Support as our official Charity of the Year. Together, GAC UK and Macmillan Cancer Support will be doing whatever it takes to help everyone with cancer live life as fully as they can.

If you think you have what it takes to become part of the GAC UK team, we look forward to receiving your application.