IT Specialist

We are seeking a motivated and detail-oriented IT Specialist to join our team. The ideal candidate will be responsible for ensuring the effective management, security, and governance of Microsoft 365 for GAC worldwide users. As a key member of the IT Service Desk team, you will handle system administration tasks, monitor incidents, and ensure minimal downtime across the IT infrastructure. You will work closely with application development and support teams to resolve technical issues, ensuring that service interruptions are quickly addressed.

Qualifications & Skills:

• Education: Degree in IT or secondary education with relevant technical qualifications.

• Professional Qualifications: ITIL, Microsoft 365, Azure Administrator certification, and networking certifications are a plus.

• Experience: A minimum of 4 years in an IT support or administrative role.

• Specialist Knowledge: Experience with IT service management systems.

• Communication: Strong written and verbal communication skills in English.

• Technical Aptitude: Advanced computer skills with proficiency in relevant IT systems and software.

If you are passionate about IT support, have a proactive approach to problem-solving, and want to work in a dynamic, globally oriented environment, we encourage you to apply for this exciting opportunity!

Key Responsibilities:

• Manage and secure Microsoft 365 users globally, ensuring smooth business operations and preventing disruptions.

• Perform system administration tasks as assigned by application development and support teams.

• Log, classify, and assign tickets accurately, following up on incidents until resolution.

• Maintain minimal downtime for branch IT endpoints managed by the IT Service Desk team.

• Proactively monitor and escalate service interruptions and alerts, ensuring timely resolution.

• Apply monthly security patches in alignment with timelines provided by the IT Security team.

• Follow ISMS procedures to onboard and offboard consultants, ensuring access is revoked when required.

• Maintain a centralized repository of approved documents and ensure periodic review for accuracy and updates.

• Manage and update the hardware and software asset inventory in Service Desk (JIRA).