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Imports Coordinator

  • Houston, Texas, United States

Job description

GAC North America - Logistics is looking for candidates for the role of Imports Coordinator, to be based in Houston, Texas. Could it be you?

Job Description

  • Coordinate with clients, vendors, overseas agent, associates, internal or inter-department to arrange the execution of shipment(s).
  • Check the documents are in order and correct, approved quotation in place, follow the procedure as per the relevant SOPs.
  • Closely follow up to ensure shipments are executed as per schedule and keep all stakeholders updated.
  • Manage customer expectations through SOPs, KPIs, and other account specific metrics
  • Assure any additional charge / cost other than agreed quotation / tariff are well communicated to the customer and obtain confirmation in advance.
  • Maintain shipment system data and document integrity for clients’ web tracking purposes.
  • Dispatch freight once Customs cleared – assure the claims are monitored, communicated, and settled on time.
  • Track and trace shipments from departure to arrival, alerting clients accordingly.
  • Respond to orders, general customer inquiries, invoice questions and customer complaints.
  • Ensure operationally closed job files are promptly passed for Invoicing. Assure accuracy of registration/recharge.
  • Adhere to company policies on HSSE, Compliance, etc.

Job requirements

Job Requirement

  • Graduate, University degree. OR related work experience
  • 2-3 years experiences in a similar industry or exposure in related industry
  • Strong problem-solving skills and the ability to think and respond quickly to customer service issues.
  • Excellent verbal and written communication skills.
  • Working knowledge in Microsoft Office (including PowerPoint), internet, web-based and job specific software applications.
  • Eligible to work in the United States.

If you think you have what it takes to become part of the GAC North America - Logistics team, we look forward to receiving your application.