Customs House Agency (CHA) – Head

Primary Job Function

The primary function of this role is to handle customs broker functions throughout India.  This job contributes to providing support to all logistics branches/customers wherever customs documentary and operational assistance is required, in accordance with Customs Law in force.

Key Tasks

• Ensure smooth customs clearance and follow compliance related to export and import shipments by sea/air freight.

• Customs House broker team members to provide customs clearance procedure and other services on a timely basis.

• Follow-up and maintain SOP for export & import clearance including ship spare clearance and vessel conversion/revision.

• Obtain all the required KYC documents from all customers before initiating the clearance of export and import shipments, as mandatory under Customs Broker Licensing Regulation.

• Identify and develop team members to undertake more responsibility and accountability which will help them to move on next level.

• Any other duties requested and delegated by Head of Operation to ensure the service level of the company is maintained

Skills and Competencies

• Accountability – Exhibit ownership of work including mistakes, holding self and others accountable for performance, determining objectives. setting priorities and committing to responsibility for looking after GAC's valuable assets - people and property.

• Building Relationships - Create long-term and mutually beneficial relationships internally or externally, with colleagues, customers and suppliers.

• Legal and Regulatory Knowledge – Maintain and apply knowledge and understanding of local and international laws and regulations to guide decisions and delivery of services.

• Coaching – Willing and able to effectively facilitate the development of others (one-to-one interactions).

• Company Agility - Know and understands how the company works, show awareness of the rationale behind key policies, practices, procedures, and culture, and demonstrate ability to maneuverer through delicate situations.

• Delegation - Assign tasks to other to ensure effective management of the work.  

• Discipline - Ability to follow standard procedures and adhere to rules and regulations.

• Execution - Deliver results by defining effective solutions to problems, displaying resilience and perseverance amid changes or crisis.

• Ethics & Integrity - Behave in an honest, fair and ethical manner, exhibit socially and GAC- accepted behavior, act with uncompromising honesty and trustworthiness, and avoid misrepresentations for personal gain.