Customs House Agency (CHA) – Head

Primary Job Function

The primary function of this role is to handle customs broker functions throughout for PAN India GAC branches.  This job contributes to providing support to all logistics branches/customers wherever customs documentary and operational assistance is required, in accordance with Customs Law in force.

Key Tasks

• Ensure smooth customs clearance and follow compliance related to export and import shipments by sea/air freight.

• Customs House broker team members to provide customs clearance procedure and other services on a timely basis.

• Follow-up and maintain SOP for export & import clearance including ship spare clearance and vessel conversion/revision.

• Obtain all the required KYC documents from all customers before initiating the clearance of export and import shipments, as mandatory under Customs Broker Licensing Regulation.

• Identify and develop team members to undertake more responsibility and accountability which will help them to move on next level.

• Any other duties requested and delegated by Head of Operation to ensure the service level of the company is maintained

Skills and Competencies

• Accountability – Exhibit ownership of work including mistakes, holding self and others accountable for performance, determining objectives. setting priorities and committing to responsibility for looking after GAC's valuable assets - people and property.

• Building Relationships - Create long-term and mutually beneficial relationships internally or externally, with colleagues, customers and suppliers.

• Legal and Regulatory Knowledge – Maintain and apply knowledge and understanding of local and international laws and regulations to guide decisions and delivery of services.

• Coaching – Willing and able to effectively facilitate the development of others (one-to-one interactions).

• Company Agility - Know and understands how the company works, show awareness of the rationale behind key policies, practices, procedures, and culture, and demonstrate ability to maneuverer through delicate situations.

• Delegation - Assign tasks to other to ensure effective management of the work.  

• Discipline - Ability to follow standard procedures and adhere to rules and regulations.

• Execution - Deliver results by defining effective solutions to problems, displaying resilience and perseverance amid changes or crisis.

• Ethics & Integrity - Behave in an honest, fair and ethical manner, exhibit socially and GAC- accepted behavior, act with uncompromising honesty and trustworthiness, and avoid misrepresentations for personal gain.