Customs Clearance Coordinator

Customs Clearance Coordinator

Location: Kelana Jaya, Petaling Jaya HQ, Malaysia

Join GAC and Drive Customs Operations

Are you a detail-oriented, results-driven logistics professional ready to take the next step in your career? Do you thrive in an environment where accuracy, initiative, and collaboration are valued? If you’re passionate about customs operations, compliance, and delivering seamless service, GAC Shipping Malaysia Sdn Bhd wants to hear from you.

The Role

This role is responsible for end-to-end customs clearance and permit applications across all modes of transport. The successful candidate will bring strong expertise in Malaysian customs regulations, government permit processes and operational coordination, ensuring timely, accurate and compliant clearance for all shipments.

Key responsibilities include:

• Preparing and processing customs declarations and permit applications accurately and within 2–3 days of receiving complete documentation.

• Liaising with government authorities (Customs, MITI, and other agencies) for permits such as COO, FTA, AP and related approvals.

• Coordinating haulage and transportation requirements, ensuring vendors follow GAC instructions and schedules.

• Ensuring timely delivery and collection of FCL and LCL cargo to avoid port storage, demurrage, detention or penalties.

• Managing operational documentation and dispatching necessary documents to operational runners prior to job commencement.

• Updating KPI job records daily for shipment tracking and monitoring.

• Returning all supporting documents to the Customer Service team within 3 working days after clearance.

• Proactively resolving operational issues and escalating to the line manager within 24 hours when required.

• Maintaining close communication with Customer Service teams regarding customs queries or disputes.

• Being contactable outside normal office hours when operational support is required.

Why join GAC?

As a GAC employee, you will:

·       Become part of the GAC global community, where people are valued for who they are, not just their job title.

·       Work within a multinational organization in a dynamic working environment.

·       Face challenges that support your personal growth and the company’s operational success.

·       Join us on our journey towards a more sustainable future.

·       Benefit from structured training and development programmes.

·       Enjoy competitive salary and benefits.

What we’re looking for:
Qualifications & Experience

• Diploma / Advanced Diploma / Higher Diploma / Degree in Logistics, Supply Chain, Business or related disciplines.

• At least 3 years’ experience in customs clearance, permit applications or a similar operational role.

• Hands-on knowledge of Malaysia Customs Declaration System (SMK) and other government online systems.

• Experience liaising with Malaysian government authorities is highly preferred.

Skills & Attributes

• Strong knowledge of Malaysian import/export regulations and customs procedures.

• Excellent communication skills in English and Bahasa Malaysia (spoken and written).

• Proficient in Microsoft Office, Outlook, and Teams.

• Strong attention to detail, highly organized, and able to work under pressure.

• Proactive problem-solving skills and ability to work independently.

• High levels of professionalism, integrity, and resilience.

If you think you have what it takes to become part of our team, we look forward to receiving your application.

Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing