Customer Service Representative (Emirati Talent)

Looking for an exciting new challenge in 2026? We’re looking for the right person to join our global team as a Customer Service Representative (Emirati Talent) to be based in Dubai

GAC is a leading global provider of shipping, logistics and marine services, dedicated to fostering long-term relationships with customers, staff, and suppliers. We are seeking a skilled and motivated individual to take on this key in Dubai. Could it be you?

Job Description

The successful candidate will be responsible for daily communication and solicitation to manage specific customer(s)/customer base in a region. They will enhance customer relations, manage client commitments, solicit customer base, maintain accurate customer profiles and coordinate customer issues with partners. This role helps generate freight and future business by maintaining good understanding of our customers' business and monitoring their changing needs, to enable us to meet and exceed their customer service expectations.

Key Responsibilities

1. Develop and maintain a professional and ethical working relation with clients and colleagues

2. Monitor and manage commitments, and communicate with customers in potential service situations

3. Liaise with internal departments & overseas offices and partners on any customer issues.

4. Develop customer rapport through regular communication

5. Develop and enhance your market and competitor knowledge

6. Maintain up-to-date purchase order tracking records through GAC Marlog

7. Provide closed job file for billing

8. Solicit customer base, to maximize shipment volumes

Requirements

1. Graduate, Bachelor’s degree

2. Excellent communication skills in English

3. Knowledge of MS Office

What We Offer

1. A dynamic and supportive work environment

2. Opportunities for professional growth and development

3. Competitive compensation and benefits package

4. The chance to work with a global leader in the industry

Apply Now

If you think you have what it takes for this role, we encourage you to apply to become part of a company that values long-term relationships, quality, and safety.

We look forward to receiving your application!

Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.