About GAC
GAC Spirit

GACHomepage

About GAC GAC Spirit

GACHomepage

About GAC
GAC Spirit

GACHomepage

Customer Service Representative

On-site
- Muscat, Masqaţ, Oman
- Al Khuwair, Masqaţ, Oman
+1 more
GAC Oman

Job description

GAC Oman, part of the global GAC Group, has been delivering excellence in shipping and logistics since 1972. As we expand our customs clearance, freight forwarding and sea export operations, we are looking for a proactive and detail-oriented Customer Service Representative to join our team.

Your role will involve:

Coordinating full-cycle customs clearance and export documentation (BLs, COO, HS codes)
Handling customer communication related to transportation and export status
Liaising with internal teams, customs officials, port authorities and shipping lines
Maintaining up-to-date client profiles and ensuring timely cargo movements
Preparing and sending regular updates and reports to clients

Job requirements

What we’re looking for:

3–5 years’ experience in customs brokerage, sea exports, or transportation logistics
Strong knowledge of Oman customs regulations, export documentation, and trade compliance
Good command of English (spoken and written); Arabic will be considered an advantage
Proficient in MS Office, with excellent organisational and data entry skills
Customer-focused with a collaborative and ethical work approach
Ability to thrive in a fast-paced, deadline-driven, and high-pressure work environment.

My information

Fill out the information below

Full name *

Email address *

Phone number *

International
Afghanistan

Photo *

Upload a file or drag and drop here

Upload a file or drag and drop hereAccepted files: PNG, JPG and JPEG up to 20MB.

CV or resume *

Upload your CV or resume file

Upload a file or drag and drop here

Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.

Cover letter

Upload your cover letter

Upload a file or drag and drop here

Upload a file or drag and drop hereAccepted files: PDF, DOC, DOCX, JPEG and PNG up to 50MB.

Questions

Please fill in additional questions

Are you currently or have you previously been employed by GAC? *

Yes

How soon would you be able to join us? *

Immediately

After one month

After 2 months

After 3 months or longer

Are you legally authorised to work in this country? *

Yes

I don't know

How many years of experience do you have from similar positions? *

0 years - no work experience

Up to 3 years of work experience

3-5 years of work experience

5- more years of work experience

Please select your highest completed level of education. *

High School Diploma

Associate's Degree

Bachelor's Degree

Master's Degree

Doctor's Degree

None of the above

Please attach your highest academic qualifications (Diploma, Certificate)

Upload a file
or drag and drop here

Upload a file or drag and drop here

Please attach additional qualifications

Upload a file
or drag and drop here

Upload a file or drag and drop here

Please attach additional qualifications

Upload a file
or drag and drop here

Upload a file or drag and drop here

GAC may perform background checks in accordance with applicable laws. If asked, would you give your consent to this? *

Yes

GAC may perform medical test in accordance with applicable laws. If asked, would you give your consent to this? *

Yes

Do you have at least three years of experience in the freight forwarding industry?

Yes

Do you hold a minimum of a bachelor's degree?

Yes

Have you worked in a customer-facing role in the freight forwarding industry?

Yes

Have you handled both import and export shipments in your previous roles?

Yes

Have you worked with ocean, air, and road freight shipments?

Ocean

Air

Road

All of the above

Have you dealt with customer complaints or disputes related to freight delays or damages?

Yes

Have you coordinated with customs authorities, shipping lines, or transporters for issue resolution?

Yes

Have you worked in a role where you had to manage multiple customer inquiries simultaneously? If yes, elaborate on your experience

Have you prepared or processed a Bill of Lading, Commercial Invoice, Packing List, and other shipping documents?

Yes

Have you worked with a freight forwarding management system or logistics software?

Yes

Are you proficient in using Microsoft Excel and reporting tools for customer service tracking?

Yes

Have you coordinated with carriers or agents for space booking and freight rate negotiation?

Yes

Do you have strong English communication skills, both written and spoken?

Yes

Do you have experience in preparing and managing customs clearance paperwork?

Yes

What is your preferred work location? *

Al Khuwair (Dohat Al Adab Street, Al Khuwair, Masqaţ, Oman)

Muscat (3) (Dohat Al Adab , Muscat, Masqaţ, Oman)

Legal Agreements

I agree to the Terms and Conditions﻿

I agree to the company privacy policy.

All fields marked with * are required.

All done!

Your application has been successfully submitted!

Other jobs

You've already applied for this job

We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Consent Privacy Policy