Customer Service Representative

Role : Customer Service Representative

Location: Kelana Jaya, Petaling Jaya HQ

Are you a dynamic, results-oriented professional eager to embrace a rewarding career in a dynamic environment? Do you thrive as part of a collaborative team which prioritises innovation and operational excellence for both colleagues and clients? If you’re ready and willing to drive change for the better, we want to hear from you.

Start Your Career with GAC today.

At GAC Cargo System Sdn Bhd, we are seeking a dynamic and experienced Customer Service Representative to be based in Kelana Jaya, Petaling Jaya, to deliver exceptional customer service, and support the expansion of our business.

Duties include:

• Manage existing customer accounts through timely, professional communication

• Handle customer enquiries, service requests and operational updates

• Handle end-to-end logistics operations, including booking, documentation, shipment coordination, billing, and job completion.

• Accurate, timely data entry into internal operating systems and third-party platforms

• Verify job cost allocations, provisions and billing information to ensure invoicing accuracy

• Coordinate submission of documentation for invoice preparation, e-billing and dispatch

• Prepare daily, weekly and monthly operational and financial reports

• Maintain accurate records and documentation in compliance with company procedures

• Ensure compliance with customs, port, airport, and international trade regulations

• Identify opportunities to improve workflow efficiency and service quality

• Collaborate with internal teams to support smooth logistics operations

Requirements :

• Bachelor’s Degree or Diploma in Logistics, Supply Chain, Shipping or a related field

• At least 3-4 years of relevant experience in customer service, logistics or freight forwarding

• Experience in sea freight is preferred (Import + Export)

• Proficient in English and Bahasa Malaysia, in written and spoken communication

• Office-based role; commute to Kelana Jaya, Petaling Jaya, required

  
  Skills and competencies

• Strong knowledge of logistics and supply chain operations

• High attention to detail and accuracy

• Strong organizational and time management skills

• Ability to handle multiple tasks in a fast-paced environment

• Customer-focused mindset with strong problem-solving skills

• Ability to work independently and collaboratively in a team environment
  

Benefits

• Comprehensive medical coverage - Dependent (Spouse and children) - 60k coverage Inpatient ,2k - Outpatient

• Health screening

• Career development and growth opportunities - Internal and external training

• Performance bonus + Increment

• Referral benefit

• Flexi benefit - Gym subscription + Dental +Optical

• Company mobile phone and SIM card - Normal to expensive mobile package

• Festival celebrations and employee engagement activities

• Subsidized parking (50%)

• 4 days WFH in a month.

As a GAC colleague you will:

• Work with a well-established international logistics organization

• Experience end-to-end logistics and freight forwarding operations

• Benefit from a professional, supportive working environment

• Enjoy career development and continuous learning opportunities

• Receive a competitive salary and benefits package

If you think you have what it takes to become part of the GAC Cargo System team, we look forward to receiving your application.

Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing.