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Customer Service Representative

Malaysia, Selangor, Petaling JayaLogistics

Job description

Maintain existing client base

  • Pre-empt customer queries & concerns.
  • Respond to customers’ requests in a timely and accurate manner while demonstrating a high level of customer service empathy & professionalism
  • Ensure smooth & timely process flow updates with no delays/inaccuracies in document submissions, etc.
  • Track & trace as required

Operating systems data entry

- Ensure accuracy & timely data entry into GAC operating system as well as 3rd party online systems to avoid future financial implications.

Ensure omission of errors & accuracy in billing

  • Verify job costs allocations, provisions, billing amounts with prompt escalation in case of any errors noticed.
  • Ensure prompt passing of files for raising invoices & e-billing/dispatching.

Reporting requirements

  • Ensure prompt & accurate daily, weekly, monthly reports as required either internally by department heads/others or externally by customers.

Compliance with various authorities

  • Compliance with port, customs, airport authorities, overseas authorities involved in international trade.

Job requirements

  • Minimum of 2 years’ experience in a similar position.
  • Driving License
  • Any Logistics/Supply chain/Shipping diplomas/degrees.
  • Proficient with MS Office applications (Excel and PowerPoint) and ability to learn new software quickly
  • Excellent English communication skills (written) & Bahasa Malaysia (spoken)
  • High level of industry knowledge/academic qualifications