CUSTOMER SERVICE PROFESSIONAL

Are you looking to advance your career with a world-class logistics provider? If so, you could be the right person to join our team in Piraeus, Greece, as a Customer Service Professional.

You would become part the Greek team of the GAC Group, a global organisation which has been providing customers with logistics, shipping and marine services since 1956.

Our people work hard to deliver excellence in everything we do. We are always on the look-out for professionals with qualities that match the GAC corporate philosophy. If you fit the bill, we’ll welcome you to a work environment that values experience, innovation, dedication, and mutual respect, guided by the GAC Spirit which emphasises loyalty and responsibility between management and staff and two-way responsibility. The GAC Group is an equal opportunity employer.

Responsibilities:

• Coordinating safe/timely movement of cargo, via international road network

• Confirming freight bookings and tracking orders for timely delivery

• Selecting optimal transport routes & carriers

• Constant monitoring of shipments’ progress, providing updates to all involved parties

• Handling related documentation (import/export paperwork, customs clearance, and invoicing)

• Working closely with the Sales Department to manage customer accounts, ensuring smooth operations

• Maintaining good relationships with internal and external stakeholders

• Timely handling of customer queries and offer advice to customers depending on each case, about freight details and pick up/ delivery times

• Serving as a professional representative for the company

Requirements:

• BSc or equivalent degree

• 2 years’ experience in a similar position

• Ability to communicate confidently and clearly in Greek and English (verbal and written)

• A third European language would be considered an advantage

• Ability to effectively use MS Office 365 applications