Customer Service Coordinator

About Us:

At GAC North America, we pride ourselves on delivering exceptional service and solutions for our clients. We are a leading firm specializing in Logistics and Shipping, and we are currently seeking a dedicated and detail-oriented Customer Service Specialist to join our team and support our key accounts.

Position Overview

As a Customer Service Coordinator, you will play a crucial role in managing the logistics and documentation flow of our export/import ocean & Air shipments. Your primary responsibilities will include processing shipments, managing commercial documents, and ensuring seamless communication with our clients. If you are a proactive professional with excellent communication skills and a passion for customer service, we want to hear from you!

Qualifications:

• Excellent communication skills in English and Spanish.

• Strong background in customer service with experience in Logistics and Freight Forwarding.

• Proficiency in Microsoft Office and Logistics software

• Minimum of High School Diploma

• Understanding of Incoterms and sales experience are a plus.

Key Responsibilities:

• Servicing the existing customer base in the energy sector and accountable for executing transportation goals.

• Coordinate the exportation of goods by ocean & Air for an assigned base of accounts and managing the movement of shipments through various transportation channels.

• Prepare Ocean/Air quotations and submit them within the deadlines.

• Distribute pre-alerts / commercial documents in compliance with export/import regulations and requirements as outlined in the standard operating procedure.

• Track / Trace shipments from departure to arrival and share visibility reports with clients in a timely manner.

• Adhere to company safety policies and procedures.

• Ensure accurate and timely billing, maintain accurate records of shipments and process vendor invoices for payment.

• Address and resolve customer concerns, determine solutions, implement contingency plans, and follow up to ensure resolution.

• Collaborate with other internal departments, such as operations, warehouse and finance to ensure service delivery

• Handle additional duties as assigned by supervisor and/or manager.

Experience in freight, cargo, air transport, and logistics is a significant advantage. Candidates with a background in these areas will have a deeper understanding of the industry's intricacies, which can greatly enhance their ability to manage and optimize our transportation processes effectively.