Customer Service Coordinator

Qualifications:

• Excellent communication skills in English and Spanish.
• Strong background in customer service with experience in client services and phone etiquette.
• Proficiency in Microsoft Office and data entry.
• Ability to handle outbound calling and cash transactions.
• Multilingual abilities and sales experience are a plus.

Key Responsibilities:

• Process shipments and file customs documents promptly and accurately.
• Assist with processing export/import ocean shipments for an assigned base of accounts.
• Receive, review, and process export/import ocean documentation, including Shipper’s Letter of Instructions.
• Calculate and prepare export/import ocean quotations.
• Prepare and process delivery orders, dock receipts, warehouse work orders, and ocean bills of lading (master, house, direct – AWB/ocean).
• Close files and distribute documents in compliance with export/import standards and requirements.
• Track and trace shipments from departure to arrival, providing timely updates to clients.
• Adhere to company safety policies and procedures.
• Respond to customer orders, general inquiries, invoice questions, and complaints.
• Ensure accurate and timely billing; maintain accounting records and process vendor invoices for payment.
• Address and resolve customer complaints, determine solutions, expedite corrections or adjustments, and follow up to ensure resolution.
• Handle additional duties as assigned by supervisor and/or manager.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance