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Customer Service and Documentation Executive

  • On-site
    • Petaling Jaya, Selangor, Malaysia
  • MYR 3,000 - MYR 3,500 per month
  • Shipping

Join our Shipping Dept. as a Customer Service & Documentation Specialist! Handle shipping docs, invoicing & client support. Grow your career in logistics with us!

Job description

  • To monitor and co-ordinate operational requirements with Operations team.                                                             

  • To update all related GAC Software’s, systems, clients’ systems, timely with operational information and documents.

  • To closely co-ordinate with all suppliers, port, authority towards delivery of services and follow-up on invoices          

  • To update and prepare Invoices in Shipping system.

  • Coordinating with operations team and ensure all the operational processes are timely met, update all KPI documents, SOP's, port information timely.

  1. Updating of Software’s

Updating of GAC Agent / Gacship & Client online systems

2. Billing/ Invoicing

Follow up with Port authorities / suppliers etc. for the invoices and preparing invoices in GAC Agents. Coordinating with finance team and vendors for the timely settlement of invoices.

3. Documentation 

  • Updating all KPI documents, SOP's and Port information timely

  • Coordinating with operations team and ensure all the operational processes are timely met.

4. Vessel husbandry activities  

Coordinating with principals/ operation team and Local Govt authorities for crew change and other husbandry activities

Job requirements

  1. Graduate Diploma or Bachelor's Degree in any field.

  2. Basic knowledge of shipping and invoicing.

  3. Proficient in Bahasa Melayu and English.

  4. Skilled in Microsoft Office and email communication.

  5. Minimum 1-2 years of experience in shipping and logistics.

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