Boarding Agent - Operations Assistant

Boarding Agent / Operations Assistant – Montevideo, Uruguay

GAC Uruguay is looking for an organized, proactive and service-oriented Boarding Agent / Operations Assistant to join our team in Montevideo.

This full-time, on-site role combines vessel attendance with office-based operational coordination and administrative support.

This role involves supporting vessel calls and coordinating with customers, service providers and authorities to ensure efficient operations.

Previous shipping agency experience is an advantage, but not essential, as training will be provided.

Key responsibilities

·  Attend vessels and support port call operations in accordance with company procedures and GAC policies.

·  Respond promptly to operational enquiries from principals and prospective customers.

·  Coordinate vessel arrivals, stays and departures with pilots, tug operators, mooring teams, terminal operators and relevant authorities.

·  Maintain clear communication with principals, vessel owners, operators and other parties, providing timely updates on vessel activities.

· Prepare and process operational documentation, including government-required forms, port clearance documents and SOF.

·  Coordinate and follow up on services provided to vessels, ensuring that customer requirements are met.

·  Maintain accurate operational records and follow up on outstanding matters.

Requirements

·  Completed upper secondary education (high school diploma or equivalent) is required.

·  Studies in shipping, logistics, international trade or a related field would be an advantage.

·  Previous experience in shipping agency operations or logistics is desirable, but not essential.

·  Excellent written and spoken English and Spanish.

·  Good working knowledge of Microsoft Office applications

·  Strong interpersonal skills and customer-focused approach.

·  Organized and detail-oriented, with the ability to manage multiple tasks and meet deadlines.

·  A proactive, responsible approach and the ability to work both independently and as part of a team.

·  Ability to solve problems and respond effectively to changing operational needs.

·  Willingness to learn and work in accordance with GAC’s standards and procedures.

·  A valid driving license would be an advantage, but it is not required.

Working arrangements

·  This is a full-time, on-site position based in Montevideo, involving attendance at ports and anchorage areas throughout Uruguay.

·  Most administrative tasks take place during regular office hours. However, as shipping operations run 24/7, the role requires flexibility to

work outside normal office hours, including nights, weekends and public holidays, depending on vessels schedules and operational

requirements.