Boarding Agent

Could you be our new Boarding Agent?

·         Location: Mobile, AL Office

·         Reporting to: Port Manager

·         Department / team: Shipping - Operations

·         Employment Type: Full time

·         Travel requirements: Daily travel to work

·         Key Tech/Tools: MS Office365 Microsoft products, including Word, Excel, PowerPoint and GACShip which will be learned on the job

What would your day at GAC look like?

·         Attend to vessels and handle all operational matters in accordance with the guidelines outlined in the GAC Quality Management System.

·         Respond to all enquiries and handle all operational matters relating to principals and prospective principals.

·         Coordinate arrival of vessels with all port personnel including pilots, tugs, line handlers, terminal operators, and governmental authorities.

What’s in it for you?

This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.

With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers’ operations.

As our Boarding Agent in Mobile  you willHandle all communications while coordinating vessel activities and ensure all parties including principal, owner/operator, and other port personnel receive regular updates.

Prepare and complete necessary documentation including all government-required forms and company-related documents such as Statement of Facts.

Note: The candidate is expected to comply with the GAC Health, Safety, Security and Environment (HSSE) Policy and GAC HSSE Manual procedures that emphasizes on industrial and personal safety and environmental precautions. Shortlisted candidates will be subject to a background check that includes drug and alcohol screening.

***Eligible to work in the United States

Disclaimer:

Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com

 What are we looking for?

1.       High school diploma or equivalent required. Bachelor’s degree or equivalent with relevant work experience preferred.

2.       Experience: Maritime experience preferred.

3.       Proficient in MS Office applications. Excellent verbal and written communication skills. Soft skills: communications / adaptability / leadership / other

• Soft skills:

·         Communication - able to manage correspondence with other port agents, vendors, and clients across multiple time zones and cultures with confidence and accuracy.

·         Organizational Skills - Able to manage multiple vessel calls and client accounts simultaneously without losing track of deadlines, documentation, or follow-ups.

·         Problem-Solving - Calm and resourceful when disruptions arise whether a delayed vessel, a vendor issue, or a last-minute client request and finding solutions quickly and keeping all parties informed.

·         Adaptability - Comfortable operating in a fast-paced, ever-changing environment where priorities can shift with little notice.

·         Customer Service Orientation - Genuinely committed to delivering a responsive, professional experience to clients and understanding that in this industry, reliability builds long-term relationships.

·         Team Collaboration - Works effectively across GAC offices, agent networks, and internal teams, contributing to a culture of shared accountability and mutual support.

You will also enjoy:

o    401(k) matching

o    Dental insurance

o    Health insurance

o    On-the-job training

o    Paid time off

o    Vision insurance