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Agency Services Coordinator - Aberdeen

  • Aberdeen, Scotland, United Kingdom

Job description

GAC UK is looking for candidates for the role of Agency Services Coordinator within our Global Offshore Agency Services (GOAS) team to be based in Aberdeen. Could it be you?

GAC UK employs over 300 experts across more than 25 offices covering all of the UK, Ireland and Gibraltar. We deliver a wide range of integrated shipping, logistics and marine services to the energy and shipping industries. We also serve specialised sectors like marine leisure, sports and events, automotive and aviation, providing complex and time-critical logistics solutions. We apply the highest standard of customer services to everything we do and aim to be industry leaders within all the sectors we serve.

We are currently recruiting a Agency Services Coordinator within our Global Offshore Agency Services (GOAS) team, based at our Aberdeen office.

The key responsibilities are:
• Providing customers, a single point of contact into the GAC network globally and coordinating all requirements
• Setting up port call operations for customers
• Monitoring and assessing supplier performance levels during the course of operations
• Providing operational and account management support to the GOAS team and existing customers
• Supporting customer project or port call requirements globally
• Coordinating customer PO management and assisting with credit control processes for all GOAS customers
• Ensuring local GAC offices are working in line with customer commercial agreements and operational KPIs at all times.

Job requirements

The ideal candidate will have:

• strong communication skills with both supply chain and customers

• Strong Organizational skills due to high volume of customer enquiries and administrative tasks as part of account management duties.

• be able to multitask and prioritise

• be able to produce and maintain accurate reports

• have experience using Microsoft Office products as these will be used daily.

• Strong attention to detail and ability to problem solve

• A full driving license and car is also required

Ships Agency experience working within the offshore industry is desired but not essential as all training will be provided.

Upon completion of training you will be provided with a company mobile phone and will require to be fully contactable 24/7 due to supporting operations across a number of time zones.

The Package

GAC gives you the opportunity to work for an employer who is committed to offering all our staff an enjoyable and rewarding career, with significant training and development prospects. In addition, you will receive a variety of benefits including:

· 38 days’ annual leave per year, plus a day off on your birthday

· Access to Vitality Private Medical Insurance

· Company pension

· Life assurance

· Eyecare scheme

· Employee assistance programme

· Enhanced maternity and paternity benefits

· Retail discounts scheme

In 2021, we launched our ten-year sustainability programme – MARS30. We are committed to “growing long term customer relationships across multiple products, whilst significantly reducing our environmental impact, improving the well-being of our people, and influencing our stakeholders to do the same.” We will accomplish our by mission by completing objectives aligned with the United Nations Sustainable Development Goals (SDGs).

At GAC UK, who you are is just as important as what you do. The GAC Spirit reflects our culture across the company, emphasising loyalty and understanding between management and staff. We recognise that people’s lives extend far beyond their jobs. By promoting a healthy combination of work and play we achieve a happier workforce, delivering service excellence. We have a team of 16 Mental Health First Aiders across the UK and a Wellbeing Working Group who meet monthly and regularly launch new internal wellbeing initiatives.

We are passionate about diversity and inclusion and joined the Diversity in Maritime Charter to underline our commitment to take tangible steps to optimise the diversity within our organisation.

In January 2023, Macmillan Cancer Support became our official charity of the year. Together, GAC UK and Macmillan Cancer Support will be working to help people with cancer and their loved ones live life as fully as they can.

If you think you have what it takes to become part of the GAC UK team, we look forward to receiving your application.